Small Business Saturday Blog

Monday Seller Success with eBay: Handpicked Penrith

Monday, October 31, 2022 at 06:00
Monday Seller Success With Ebay

Handpicked Penrith is a second-hand clothing shop based in Penrith, Cumbria selling designer & high-end women’s clothing. As well as selling second-hand clothing, we also offer a selling service to help customers sell clothing they no longer wear.
The impact fast fashion is having on not only the environment but also on the workers within the industry is now out of control. It is so important that we find ways to shop for clothing in a more sustainable way, and it is true that the only sustainable item of clothing is the one you already own. At Handpicked Penrith, we wanted to help people find a way in which they could shop sustainably, selling on clothing they already owned but no longer wear, and buy quality ‘new to you’ items which are going to last. Updating your wardrobe is important, shopping for clothing is fun, and many people enjoy it as a social activity as well. That is why we wanted to create a space that is familiar and just as fun as shopping for new. You should never have to consider or worry about the condition of an item of clothing as all our items are thoroughly checked, freshly washed and pressed to ensure exceptional quality every time. And we offer a space where you can shop in comfort, try on and take your time deciding on your purchase.
Before Handpicked Penrith opened as a shop on the high street, we offered the same excellent service online. We chose to use eBay as our selling platform when we started out. They offer many tools to help you build and grow your business and a shop front so you can showcase your brand. We also loved how easy and safe they make selling online, with the seller protection in place should you have any issues and their friendly support team to help and advise you.
eBay allowed us to sell to customers not only here in the UK but right across the world using their global shipping plan. We still sell using eBay, but we also have a website and Facebook and Instagram shop that runs alongside our in-store shopping.
In the last three years, we have grown from an online shop to a shop on the high street and we have only been able to do this by remaining true to our values. It is so important that we ensure we offer the same excellent service to each and every customer and that all the items we stock are of exceptional quality that are going to wear well and last.
The community here in Penrith has been amazing, and through listening and growing in a way that meets our customers' needs we have been able to continue to go from strength to strength with our business. The selling service was introduced to help people create more circular and sustainable wardrobes and also help people get money back for items they no longer wear. The service has grown so much this year and we are always trying to find ways to make it easier and more convenient for people to use. We also moved into a larger shop space in August to give customers a better shopping experience. Now with three changing rooms and more space for stock, we are able to give customers a more comfortable and familiar space that feels just like it would if you were shopping for new.
As we move into winter this year we are going to see the impact increasing living costs are having in the way people spend and budget. It is important for small businesses to listen and work with customers to support them and ourselves. At Handpicked Penrith, we are increasing the range of items we stock to suit all budgets to help people spend within their budgets. It is also so important never to underestimate the value we can give for free by just offering excellent customer service and making sure customers feel welcomed, valued and heard.
Handpicked Penrith is so excited to be part of the Small Business Saturday this year. We will be taking time to show our support online using our social media platforms, shouting about other small businesses within the area and those also taking part in Small Business Saturday across the UK.


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